Location: New York City

The Tier 2 Technical Engineer is a member of the Client Care Center and will primarily assist clients with day to day information technology issues, visit client sites to perform on-site and proactive support, and complete intermediate level project work assigned to them by their manager. They also act as an escalation point for Tier 1 technical engineers and client care center technicians.

Competencies
• Customer/Client Focus
• Following Procedures
• Technical Expertise
• Conflict Management
• Attention to Detail

Responsibilities
• Troubleshoot and repair client user issues.
• Perform general maintenance and system administration tasks.
• Document and repair any problems found while visiting client sites.
• Complete project work assigned by the technical manager.
• Train junior engineers and technicians.
• Participate in rotating on-call responsibilities.
• Answer telephone calls from clients requiring support.

General Qualifications
• Bachelors degree in MIS, Computer Science, or equivalent experience.
• Strong written and verbal communication skills.
• Ability to quickly learn new technologies.
• Willingness to pursue professional certifications.
• Project management experience.
• Proven ability to resolve advanced technical issues.


Technical Qualifications
Intermediate to Expert
• Microsoft Windows Server 2000, 2003, 2008
• Microsoft Windows XP, Vista
• Microsoft Active Directory
• Microsoft Exchange
• Microsoft SQL
• Microsoft Office
• Blackberry and Goodlink Server Software
• Printer, Workstation, Server Hardware
• Blackberry and Treo/PDA
• Anti-Virus and Anti-Spyware Software

Basic to Intermediate
• Virtualization Technology
• Citrix
• Cisco PIX and ASA
• Cisco Routers and Switches
• TCP/IP
• DNS
• Data Backup
• Wireless LAN Technology